Help Center
How Can We Help You?
Find quick answers to common questions about permissions, account settings, chat features, or submit a direct support request.
Account & Login
Registration, passwords, and Friend ID lookups.
Overlay & Chat
Enabling floating bubbles and message controls.
1v1 Challenges
Creating, accepting, and logging match records.
Photos & Storage
Uploading match screenshots and highlight media.
Knowledge Base
Frequently Asked Questions
To enable floating in-game bubbles: Open Android Settings > Apps > Special App Access > Display over other apps > Find ChatOnGame and toggle Allow display over other apps to ON. This allows the HUD bubble to appear over your games.
Long-press any message you sent in a private chat thread and select Delete for Everyone. The message content will be immediately deleted across both your device and the recipient's device via our Firebase Realtime Database.
Ensure that battery optimization for ChatOnGame is set to "Unrestricted" in your phone's battery settings (Settings > Apps > ChatOnGame > Battery > Unrestricted). This prevents aggressive OEM task killers from delaying FCM background notifications.
Yes. Long press any sent message and tap Edit. Update your text or match code and submit. The edited message updates instantly on both screens with an "(edited)" indicator.
Go to the Friends tab in the app, tap the + button, and enter their unique 6-character Friend ID (or search for their username in the Find a Gamer directory) to send a friend request.
Direct Assistance
Submit a Support Ticket
Need personal help? Fill out the form below and our team will get back to you.
Official Support Email: support@chatongame.com